Your peace of mind matters to us.
At Crestalia Medx, the privacy and security of our clients’ information is one of our highest priorities. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, services, and communication channels.
We do not collect any personal information unless you voluntarily provide it to us. Any personally identifiable information (PII) shared with Crestalia Medx is used strictly for the purpose for which it was provided, such as responding to inquiries or delivering our services. We do not sell, rent, or share your information with third parties for marketing purposes, ensuring the highest level of confidentiality and data integrity.
If you contact us, we may retain a record of that communication in order to respond to your request and improve our services. Any phone numbers collected for SMS or contact purposes will not be shared with third parties for promotional use.
This Privacy Policy applies only to information collected through our website and direct interactions with Crestalia Medx. It does not apply to information collected offline or through third-party websites.
Crestalia Medx is a medical billing and healthcare solutions company providing integrated Practice Management and Revenue Cycle Management (RCM) services. Our goal is to help healthcare providers optimize financial performance, streamline billing operations, improve compliance, and enhance overall revenue efficiency.
Crestalia Medx complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act.
We take the protection of Protected Health Information (PHI) and Electronic Protected Health Information (ePHI) very seriously. PHI is only shared with authorized entities such as healthcare providers, billing partners, clearinghouses, employees, and insurance companies—and only after a valid Business Associate Agreement (BAA) is in place.
In situations involving third parties such as legal representatives or family members, PHI is disclosed only after receiving explicit authorization from the patient.
We handle all personal and medical data in strict compliance with federal and state regulations, including:
Sharing PHI only as permitted under HIPAA for treatment, billing, and healthcare operations
Disclosing information for audits or legal requirements when necessary
Ensuring secure storage and transmission of medical data
Never selling or misusing patient or client data
We clearly inform you of the information being requested at the time of collection. This may include:
Full Name
Email Address
Phone Number
Practice Name
City / State
Practice Size
Message or Attachments
This information is collected when you submit forms, request consultations, or contact us directly.
We do not collect sensitive personal data such as:
Racial or ethnic origin
Religious or philosophical beliefs
Genetic information
Biometric data
If you use our systems or platforms, we may request access credentials such as a Practice ID for service delivery purposes.
We may also automatically collect technical data when you visit our website, including:
Browser type and operating system
Pages visited and time spent
IP address
Device and usage patterns
This information is used solely for analytics, security, and website optimization.
Crestalia Medx uses collected information to:
Respond to inquiries and service requests
Improve website functionality and user experience
Prevent fraud and unauthorized activity
Communicate service updates and relevant information
Introduce new features or offerings
Provide customer support and account services
We do not use your information for unsolicited marketing.
Our website uses cookies to enhance user experience and track website performance. Cookies allow us to understand visitor preferences and improve content delivery.
You may disable cookies through your browser settings at any time. However, some features of the website may not function properly without cookies.
We may also collect IP addresses and usage data to monitor site performance and improve user experience.
Crestalia Medx uses standard log files for system analysis and performance monitoring. These files may collect:
IP address
Browser type
Internet Service Provider (ISP)
Date and time stamps
Referring and exit pages
Number of clicks
This data is used only for internal analytics and does not contain personally identifiable information.
Our website and systems are hosted on secure cloud infrastructure with continuous monitoring and enterprise-grade security controls, including:
Firewalls
Intrusion detection systems
SSL (Secure Socket Layer) encryption
Encrypted data storage
All personal data is protected against unauthorized access, misuse, or disclosure.
Crestalia Medx reserves the right to disclose information when required by law, legal proceedings, court orders, or to prevent fraud, security threats, or criminal activity.
We may also update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Any changes will be posted on this page.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Crestalia Medx
Email: consult@crestaliamedx.com
This version is:
Legally safer
HIPAA-aligned
Professionally written
Suitable for US healthcare compliance
Ready for direct website publishing
